Responsible Service of Alcohol – RSA


This course is not available in NSW, VIC or TAS.

Need to sell or serve alcohol in your current or future job? Don’t waste anymore time and obtain your Responsible Service of Alcohol Certificate now in just a few hours.

SKU: IWTC15 SITHFAB201 31607 Category:

Product Description

RSA Online Training Course (SITHFAB201)

Most licensed venues in Australia require their staff to complete a Responsible Service of Alcohol (RSA) training course before commencing employment. A copy of the RSA certificate needs to be kept at the venue.

Research suggests a strong association between alcohol, violence, crime and anti-social behaviour. Though the law varies in each state and territory, federally RSA is a harm minimisation best practice to reduce the negative impacts of alcohol use.

This Course Will Teach You

  • Understand your obligations under the law
  • Identify customers to whom alcohol service may be refused
  • Responsibly assist customers to drink within appropriate limits
  • Assist alcohol affected customers
  • Refuse service to customers in a professional manner

Career Pathways

  • Bartender
  • Waiter
  • Alcohol Retail Sales
  • Hospitality Worker

Entry Requirements

What you need to get started

  • A unique email address not previously used by another student
  • Your date of birth
  • Your full legal name
  • Your Unique Student Identifier (USI) number If you do not have a USI number please click here

Duration and Start Date

How long will it take to complete my course?
Allow approximately three (3) to four (4) hours to complete your online training course.

How long do I have to complete my online course?
From the time of enrolment, you have six (6) weeks to complete your training course.

State Requirements

In Australia each state has its own legislation governing liquor licensing and responsible service of alcohol. This course meets the requirements of the Australian Quality Training Framework.

This online training course is recognised by the following State Government Liquor Licensing Authorities:

Office of Liquor and Gaming Regulation (OLGR)

Western Australia
Department of Racing, Gaming and Liquor (RGL)

Northern Territory
Northern Territory Licensing Commission

South Australia
Office of the Liquor and Gambling Commissioner (OLGC)

This course is not available in NSW, VIC or TAS. 

Course Structure

Element 1 – Sell or serve alcohol responsibly

  • Sell or serve alcohol according to provisions of relevant state or territory legislation, licensing requirements and responsible service of alcohol principles.
  • Provide accurate information to customers on alcoholic beverages according to enterprise or house policy and government legislation, including types, strengths, standard drinks and the alcoholic percentages of a range of frequently sold alcoholic beverages.
  • Assist customers with information on the range of non-alcoholic beverages available for purchase.
  • Identify issues related to the sale and service of alcohol to different types of customers, especially those at risk, and incorporate them into sales or service.

Element 2 – Assist customers to drink within appropriate limits

  • Prepare and serve standard drinks or samples according to industry requirements.
  • Encourage customers courteously and diplomatically to drink within appropriate limits.
  • Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
  • Monitor emotional and physical state of patrons for signs of intoxication and ill effects of illicit or other drug usage.
  • Where appropriate, offer food and non-alcoholic beverages.
  • Politely decline requests for alcohol to be dispensed in a manner that is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers of the reasons for the refusal.

Element 3 – Assess alcohol-affected customers and identify customers to whom sale or service must be refused

  • Assess intoxication levels of customers using a number of methods, including observing changes in behaviour, observing emotional and physical state of customers, monitoring noise levels and monitoring drink purchases.
  • When assessing intoxication, take into account factors that may affect individual responses to alcohol.
  • Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.
  • Where appropriate, request and obtain acceptable proof of age prior to sale or service.

Element 4 – Refuse to provide alcohol

  • Refuse service in a polite manner and state reasons for the refusal.
  • Speak to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and pointing out signage where relevant.
  • Provide appropriate assistance to customers when refusing service.
  • Where appropriate, give patrons a verbal warning and ask them to leave the premises according to enterprise or house requirements, the specific situation and provisions of state or territory legislation and regulations.
  • Use appropriate communication and conflict resolution skills in handling difficult situations.
  • Refer difficult situations beyond the scope of individual responsibility to the appropriate person.
  • Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to enterprise policy.

Course Delivered by


Additional Information

Delivery Method



Short Course

Course Category

Retail and Hospitality

Study Type


Training Provider

Club Training Australia